ph352 Privacy Policy

1. Introduction

ph352 ("ph352," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the ph352 platform, including the website at ph352.net and any associated mobile applications or services (collectively, the "Platform"). This Privacy Policy describes how ph352 collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR-regulated data handling requirements. By registering for or using the ph352 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with this Privacy Policy, you must not use the ph352 Platform. For questions or concerns, please refer to Section 14 (Contact & Data Protection Officer).

2. Personal Data We Collect

2.1 Account Registration Data

When you register for a ph352 account, we collect the following information:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Mobile phone number;
• Email address;
• Residential address (province, city/municipality);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with PAGCOR-regulated Know Your Customer (KYC) requirements and anti-money laundering obligations, ph352 may collect:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Selfie or live photo for identity verification purposes;
• Proof of address documents where required.

2.3 Financial Data

When you make deposits or request withdrawals, ph352 collects:

• GCash or PayMaya/Maya account reference (mobile number);
• Bank account details (bank name, account number) for bank transfer transactions;
• Transaction history, deposit amounts, and withdrawal records.

ph352 does not store full debit card numbers on its servers. Card data is handled by our PCI-DSS compliant payment processing partners.

2.4 Gaming Activity Data

ph352 records your gaming activity on the Platform, including:

• Games played, bets placed, and outcomes;
• Session duration and frequency of play;
• Bonus and promotion usage;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.5 Technical & Device Data

When you access the ph352 Platform, we automatically collect certain technical information:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, time spent on pages, and navigation paths;
• Referring URLs and search terms used to find the Platform.

2.6 Communications Data

If you contact ph352 customer support, we retain records of your communications, including live chat transcripts, email correspondence, and any attachments you provide.

3. How We Collect Your Data

ph352 collects your personal data through the following means:

• Directly from you: When you register, complete KYC verification, make transactions, contact support, or participate in promotions;
• Automatically: Through cookies, web beacons, and similar tracking technologies when you use the Platform (see Section 7);
• From third parties: From identity verification service providers, payment processors, fraud prevention services, and PAGCOR-regulated compliance databases where permitted by law.

4. How We Use Your Personal Data

ph352 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your ph352 account;
• Identity verification: To verify your age (21+) and identity in compliance with PAGCOR-regulated KYC requirements;
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely;
• Platform operation: To deliver games, features, and services on the ph352 Platform;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Responsible gaming: To monitor gaming patterns and enforce responsible gaming tools, including self-exclusion and deposit limits;
• Legal compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws;
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access;
• Marketing communications: To send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications;
• Platform improvement: To analyze usage patterns and improve the ph352 Platform's features, performance, and user experience.

5. Legal Basis for Processing

ph352 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Consent: Where you have given explicit consent, such as for marketing communications or optional data collection;
• Contractual necessity: Where processing is necessary to perform our obligations under the ph352 Terms & Conditions, including account management and transaction processing;
• Legal obligation: Where processing is required to comply with applicable Philippine laws, including AML regulations and PAGCOR-regulated reporting requirements;
• Legitimate interests: Where processing is necessary for ph352's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and freedoms.

6. Data Sharing & Disclosure

6.1 Service Providers

ph352 may share your personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya/Maya, bank partners), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. All service providers are contractually bound to process your data only as instructed by ph352 and in compliance with applicable data protection laws.

6.2 Regulatory Authorities

ph352 may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ph352's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6.4 No Sale of Data

ph352 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit the ph352 Platform. They help us recognize your browser, remember your preferences, and analyze how the Platform is used.

7.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content. Only activated with your consent.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the ph352 Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

ph352 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML and PAGCOR-regulated record-keeping requirements;
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship;
• Transaction records: Retained for a minimum of five (5) years as required by Philippine AML regulations;
• Support communications: Retained for two (2) years from the date of the last communication;
• Marketing data: Retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, ph352 will securely delete or anonymize your personal data.

9. Data Security

ph352 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including passwords (hashed and salted) and financial information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication options for player accounts;
• Incident response procedures for data breach detection and notification.

In the event of a personal data breach that poses a risk to your rights and freedoms, ph352 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with RA 10173.

10. Your Rights Under RA 10173

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph352:

• Right to be informed: You have the right to know how your personal data is being collected and processed, as described in this Privacy Policy;
• Right of access: You may request a copy of the personal data ph352 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. ph352 will respond to all verified requests within thirty (30) days. We may require proof of identity before processing your request.

11. Children's Privacy

The ph352 Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling regulations. ph352 does not knowingly collect personal data from individuals under 21 years of age. If ph352 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the ph352 Platform, please contact us immediately at the details provided in Section 14.

12. Third-Party Links

The ph352 Platform may contain links to third-party websites or services for informational purposes. ph352 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to the ph352 Platform.

13. Changes to This Privacy Policy

ph352 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, ph352 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the ph352 Platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ph352 protects your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ph352, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the ph352 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have not been adequately addressed by ph352.

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request by contacting the ph352 Data Protection Officer.